Shipping policy

SHIPPING POLICY

Flexibench

This Shipping Policy ("Policy") applies to all purchases from us, unless stated otherwise.

(1) GENERAL

(a) At Flexibench ("we/our/us") customer satisfaction is our priority.

(b) We are committed to delivering your orders in accordance with this Policy.

(d) Please read our Terms and Conditions along with this Policy.

(e) By making a purchase from us, you agree to this Policy. If you do not agree to this Policy, then please do not finalise your purchase.

(2) SHIPPING COSTS

(a) Shipping costs will be calculated when you order products from us (and before you finalise your payment). Costs may vary depending on product size and weight as well as your location.

(3) HANDLING AND DELIVERY TIMEFRAMES

(a) Once you receive confirmation from us that we have received your order, we aim to deliver your order in accordance with the following timeframes:

Customers pick up: 0-3 days excluding weekends and public holidays
Local Area delivery: 7-14 days, excluding weekends and public holidays
Mainland Australia: 28-35 days
Remote Locations: dependant on transport schedule's

(b) We always aim for punctual delivery, however, there are occasions when orders might arrive later than the anticipated date. For example, this could occur due to public holidays, extreme weather events, supply chain disruptions, unusually high demand, transportation issues, incorrect or incomplete shipping address, or a range of other matters.

(4) SHIPPING UPDATES

(a) Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through the following method: Email

(b) For more details, you can check the shipment details at:

Goods Tracking Number(s) will be forwarded to you via Email

(5) CLICK AND COLLECT

(a) We provide the option of click and collect which means you can place the order online and pick it up at the nearest store.

(b) It normally takes 4 (four) hours from the time of order to pack and set your order.

(d) Your order will be automatically cancelled if it has not been collected within the following period (from the time that you placed the order): 10 Days

(6) WHO DELIVERS YOUR ORDER

(a) Our orders are delivered as follows:

Local: Flexibench delivery vehicle
National and Remote Australia locations: notification will be sent with your shipping confirmation

(b) We reserve the right to change carriers at any time.

(7) AUTHORITY TO LEAVE

(a) When you place your order, you may have the option to provide "authority to leave".

(b) If you provide "authority to leave", you authorise our carrier(s) to leave your order at your specified address without needing a signature.

(I) If the delivery person deems the location unsafe, they will not leave the package unattended. The package may be taken to a nearby facility for you to collect it. This may result in additional cost, delay or hassle for you.

(II) We (and our carriers) are not responsible for any lost, stolen or damaged packages.

(8) WHERE WE SHIP TO

(a) We deliver our products throughout Australia subject to this Policy.

(9) OTHER FEES, CUSTOMS, DUTIES AND TAXES

(a) We are not responsible for any taxes, tariffs, duties or customs which may be applied to your order.

(b) All of our fees are set out on or website or communicated to you when you make your purchase. Any additional fees, taxes, tariffs, duties or customs which may be applied after you have placed your order, are your responsibility.

(10) CHANGE OF SHIPPING ADDRESS

(a) If you want to change your shipping address after you have placed your order, you need to contact us within one hour after placing the order. The request to change the shipping address can be made in the following manner:

The following information is required:
(1) Order Number,
(2) Current address on purchase
(3) Change address to:
Your Name:
Contact details: Phone and Email address

(b) If you ask to change your shipping address, and your order has not been processed, we will try to change the address. If your order has been processed, we will not be able to change the address.

(11) SPECIAL INSTRUCTIONS

(a) You can provide special delivery instructions in the following manner:

Purchaser will need to contact shipping and delivery services to convey special shipping instructions

(12) LOST OR DAMAGED PACKAGES

(a) We are not liable for any products which are lost or damaged during shipping.

(b) If your order is lost or damaged during shipping then you should contact the courier and may file a claim with them.

(d) We also recommend purchasing insurance to cover loss or damage of your order during shipping.

(e) If you believe that the loss or damage to your order was caused by us and did not occur during shipping, then please contact us to discuss the matter. We may have obligations under the Australian Consumer Law to provide a repair, replacement or refund.

(13) DISCLAIMER OF LIABILITY FOR THIRD PARTY SERVICES

(a) You acknowledge that we use third-party carriers for shipping and delivery services. While we strive to partner with reliable and efficient carriers, we are not responsible for any errors, delays, damages, or losses caused by these third-party services. This includes, but is not limited to, mishandling, late deliveries, lost or damaged goods, and any other issues that arise during the transport and delivery process.

(14) RESOLUTION OF SHIPPING DISPUTES

(a) In the event of a dispute or issue with the shipping of your order, such as delays, loss, or damage, we encourage you to first contact the relevant carrier company to resolve the matter. Our customer service team will assist where possible, but the ultimate responsibility for resolution lies with the carrier.

(15) INDEMNITY

(a) By using our services, you agree to indemnify, defend, and hold harmless our business, including its directors, officers, employees, agents, and affiliates, from any claims, liabilities, losses, damages, and expenses, including reasonable legal fees, arising from or related to any acts or omissions of third-party carriers used for shipping your order.

(16) ACKNOWLEDGEMENT OF RISK

(a) By selecting a shipping option and completing your order, you acknowledge and accept the risks associated with third-party delivery services. Our business will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages due to shipping issues caused by third-party carriers.

(17) WRONG OR INCOMPLETE ADDRESS

(a) You shall ensure that all information that is submitted by you to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery.

(b) If you have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction.

(18) INSPECTION

(a) Upon receiving the products you will make a full investigation, inspection and/or examination of the products.

(b) In the event that you consider that the products have been damaged prior to delivery, you must notify us of such damage, within the following time period of having received the products ("the Inspection Time"): 7 Days

(c) In the event that the products have actually been damaged prior to delivery, and you have notified us of such damage (and provided evidence of such damage) within the Inspection Time, then we will comply with our obligations under the ACL, which may require us, at our cost to repair or replace the products or provide a refund.

(d) In the event that you claim that the products have been damaged but you do not notify us of such damage within the Inspection Time, then we will not be obliged to repair or replace the products or provide a refund, unless the ACL or any other applicable laws provide otherwise.

(19) TITLE

(a) Title to the products will remain with the us until we have received the Purchase Price in full together with any applicable taxes, duties, shipping or delivery costs or other fees or charges payable to us by you in relation to your products.

(20) REFUNDS AND RETURNS

(a) Refunds and returns will be handled in accordance with our Refund Policy, which is available at: www.flexbench.com.au

(21) YOUR DATA

(a) The privacy of your data supplied to us during the shipping procedure is also governed by our privacy policy, which can be accessed under the following link: www.flexibench.com.au

(22) CHANGES TO THIS POLICY

(a) Please note that we may from time to time change the terms of this Policy and every time you wish to use this Website, please check the Policy to ensure you understand the terms and conditions that apply at that time.

(b) If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes, come into effect, your use of the Services indicates your agreement to be bound by the new Policy.

(23) FORCE MAJEURE

(a) We shall not be considered in breach of guarantee or terms of service and shall not be liable to you for any cessation, interruption, or delay in the performance of its obligations by reason beyond our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.

(24) LAST UPDATED

(a) This Policy was last updated on the following date: 5th November 2025

(25) CONTACT US

(a) For any feedback, concern, or query, you may please reach out to us on the contact details below.

Customer Care: ian@flexibench.com.au